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Re-License CyTrack Products

CyDesk

  1. Navigate to C:\Program Files (x86)\CyTrack\CyDesk(64Bit OS) or C:\Program Files\CyTrack\CyDesk(32Bit OS) and run the DeskLicensingProgram.exe

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CyReport

  1. Navigate to C:\Program Files (x86)\CyTrack\CyReport\bin (64Bit OS) or C:\Program Files\CyTrack\CyReport\bin (32Bit OS) and run the ReportServerLicencingProgram.exe

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CyLive

  1. Navigate to C:\Program Files (x86)\CyTrack\CyLive (64Bit OS) or C:\Program Files\CyTrack\CyLive(32Bit OS) and run the IVRLicencingProgram.exe

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  2. You will be presented with a summary of your licence.

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  3. Click re-licence this will take you to the server licencing tool. Take note of the System Passcode as you will need to enter it on the online licencing page.

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  4. Click Web,this will open your default web browser to the CyTrack licencing page. Here you need enter your CD Code& your System Code.

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  5. Once you have entered those details click Submit, you will then be provided with a Licence Passcode.

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  6. You will need to copy the Licence Passcode and paste it in Server Licencing Box.

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  7. You will be displayed a prompt Code generation succeeded.

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  8. The CyDesk Server Licensing application will re-populate with the updated licence details.

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  9. You will now need to re-start the CyTrack Services for the licence to be applied.

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