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Announcements & Updates
Software Updates
General News
Tips, Tricks & Troubleshooting Made Easy
CyRecord
General Assistance
- Get help faster - Submit a support request
- Getting the most out of your CyTrack support team
- Software Care and Updates
- How to subscribe to CyTrack forums for your software care updates
- Service Level Percentage Formula
- Install CyTrack Team Viewer Remote Support Tool
Documentation & Reference
CyVoice
CySurvey
- ★ CySurvey: Making it work for you and your business
- Introduction to CySurvey
- Setting up the Voicemail Queue
- Creating a Voicemail Queue
- The Voicemail Queue
- Auto Escalation to the Survey Queue
CyCoach
CySMS
CyConsole
CySocial
- CySocial Facebook Features
- CySocial Twitter Features
- Configuring CySocial – Twitter Email
- Configuring CySocial – Twitter Call Back
- Configuring CySocial for Facebook
- What is CySocial?
CyLive
- Scripting Example - Step 5 Advanced Configuration & Routing
- Scripting Example - Step 4 Adding Further Steps
- Scripting Example - Step 3 Transitions
- Scripting Example - Step 2 Special Settings
- Scripting Example - Step 1 Get Started
- The Designer Tools
CyChat
- Configuring CyChat - Set Wait Messages
- Configuring CyChat - Set Options
- Configuring CyChat - Set Users
- Configuring CyChat - Set Chat Source
- Configuring CyChat - Set Agent’s Custom Greeting Message
- Configuring CyChat - Accessing Administration
CyReport
- Sample SMDR txt file
- Sample User Extension CSV File
- CyReport Quick Start Guide
- CyReport ACD Brochure
- Service Level Percentage Formula
- Reporting List Guide for CyReport
CyDesk
- ★ Do Not Call
- CyDesk Web User guide
- CyDesk Personal Speed Dials
- CyDesk Search function
- CyDesk History window
- CyDesk call related features - Active Caller menu, Recent Calls, and the Dial pad