If I log into the Recording software for V Series I can see ongoing calls int he active call list but they're not then appearing in the list of recorded calls.
First check if the software is showing warnings about being unlicensed.
if so apply the required licensing as per the installation guide.
If this is occurring with licenses software,
Check the Recording settings under Options -> recording settings and ensure Recording on demand is set to off:
If not set it to off and apply the change