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SMS from Desktop

Note you must have the CySMS Server installed to use this feature

Click on the SMS icon sms.png to SMS from CyDesk, 3.jpg type in the number you would like to SMS and click on  icon  to enter your name

and click on 4.jpg to send your SMS. Clicking on the 6.jpg will show the history of SMS for that agent.

Note you can also SMS from the your team or from the search feature if you are using Microsoft CRM integration.

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