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Configuring CyReport - Configure Timeouts

Access this screen from the CyReport Manager arrow.jpg Site Configuration arrow.jpg Configure Timeouts, click here on running CyReport Manager.

This configuration determines when CyReport Server contacts the call data source to retrieve call data records.


There are 4 time modes with identical configurations for each: Weekdays Day, Weekdays Night, Weekends Day, and Weekends Night.

  • Download Interval – the interval between downloads.
  • Inactivity Timeout – if a site does not log any calls in the time in this box during the day, an alarm will be activated.
  • Start Hour – the start of the time zone of the CyReport Server.
  • Ignore timeout – when checked, it disables the inactivity alarms.


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