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Configuring CyChat - Set Chat Source

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Chat Source is used as an identifier when routing the call to an agent. The options will be selectable in customer chat request form. This ‘Source Name’ setting must match with the identical setting in CyDesk Manager – CyChat tab. 

To add a new Chat Source, enter a Source Name in the New Source section and click Add.

Existing sources can be edited using the Current Source section, by first clicking the Edit link beside the source name. Click Save on any changes made.

To delete a source, click on the Delete link beside the source name.

 

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