CyLive includes a designer tool so that those businesses that wish to can take on simple administration tasks and changes and even design their own complex IVR scripts and features.
- Multiple scripts can be designed and opened simultaneously and saved to the SQL database for recall or modification. Each function dialog box contains powerful tabbed controls that can be configured to meet IVR requirements.
- The system automatically draws connecting lines and arrows to show the systematic call flow of the design in the tool.
- Simple to recognize icons with icon descriptions and/or step functions can be toggled on/off for audit and testing purposes.
- The Script Designer can be accessed from the Start Menu shortcuts or from the CyLive Control Panel.