CyTrack has an efficient online help desk with a first-rate online queueing service, which ensures that all requests created through this service gets addressed in the shortest possible time. The service/ support desk has a wide coverage and is manned by a team of competent CyTrack engineers across Australia, Asia, and the U.K.
With this in place, all support requests through the support site and/ or sent through the support desk email are guaranteed to be addressed immediately!
NOTE: Only send support requests to the support desk as emails sent to CyTrack employees may not be attended immediately - as the person maybe Out-Of-Office (on the field or on-leave).
Getting the support that you need is easy.
1. Click 'Submit a Request' on the Home Page of the support site. To submit a request now, click here. See tips on what to indicate on the ticket at the end of this article.
2. Or you can send an email to 'support@cytrack.com,' which will automatically create a ticket/ support request ticket.
Important things to include on the request/ticket:
If it's a Phone issue, indicate
- Steps what you have done, attempting to resolve the issue
- The Agent’s Name (having the issue)
- The Phone Number/ Extension
- The Time and Date of occurrence
- Detailed description of the issue
- Any recent installation/ system reconfiguration
If it's a Dashboard Reporting issue, indicate:
- Steps what you have done, attempting to resolve the issue
- Description of the missing information/ Error Message
- Time and Date of occurrence
- Detailed description of the issue
- Any recent installation/ system reconfiguration
For any other issue, indicate:
- Person, group, and/ or site affected
- Steps what you have done, attempting to resolve the issue
- Time and Date of occurrence
- Detailed description of the issue
- Any recent installation/ system reconfiguration
Product Training
You may also raise a ticket for any training request as we also offer further team and site training sessions at reasonable prices - On-site or Remote sessions. Inquire today - or Contact Us.
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