This article will show a brief description of the History window/ menu of CyDesk. Clicking on the drop-down menu will display the following viewing options:
- Missed Calls
- Outgoing Calls
- Incoming Calls
- Recordings (available when enabled)
- Sent SMS Messages (available when enabled)
- Received SMS (available when enabled)
Getting in touch with the callers through CyDesk's call History is so easy. Once you have selected a viewing option, you can double click on an item logged on the list to place a call back to that contact or number.
To download the full version of the CyDesk Agent Quick Start Guide, please click here.
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