CyDesk has a feature wherein a user can create and save speed dial numbers into the application.
1. Click the Speed Dial icon 
to open the window. There, you can view options on the contacts registered by right-clicking the name.
2. To add a new speed dial number, right click on the Speed Dial area and select Add Speed Dial.
3. Add the name and number and click OK.
To download the full version of the CyDesk Agent Quick Start Guide, please click here.
End of article.
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Is there any article showing how to edit speed dial information?