CyReport ACD is CyTrack's powerful ACD Business Intelligence Reporting solution. It utilises a powerful SQL database and browser-based user interface, to deliver reporting via over 130 intelligent reports.
These reports may be set to be emailed automatically on your own schedules and delivered directly to your email, or run ad-hoc reports and create your own filters for deep analysis of your business and team performance.
- A configurable Dashboard for real-time reporting and monitoring
- An Agent Portal for real-time presence and real-time personal statistics
- An Agent Ticker-Tape
- ACD Leaderboards
- Integrated Voice-Recording (optional feature)
Download the brochure by clicking the link below.
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